Privacy Policy
Last Updated: 20th August, 2025
This Privacy Policy explains how we (The Promise Concept Limited, "we", "our", or "us") collect, use, protect, and share information when you connect to and use our WiFi Hotspot service.
By accessing or using our Hotspot, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you connect to our WiFi Hotspot, we may collect the following types of information:
- Device Information: Device type, operating system, MAC address, and device identifiers.
- Connection Details: IP address, login times, session duration, data usage, and network activity.
- Personal Information (if required for login): Name, phone number, email, or voucher code.
- Location Data: The physical location of the hotspot you connect to.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage your internet connection.
- To authenticate your access (via voucher, SMS, payment, or account).
- To monitor network performance, usage, and prevent misuse.
- To comply with legal and regulatory requirements.
- To send important service updates (e.g., payment confirmation, usage alerts, or security notices).
- To improve our hotspot services and user experience.
3. Data Sharing & Disclosure
We do not sell or rent your personal information. However, we may share data in the following cases:
- Service Providers: With trusted partners (e.g., SMS gateways, payment processors) strictly for providing hotspot services.
- Legal Authorities: If required by law, regulation, or government request.
- Security Purposes: To detect, prevent, or address fraud, security threats, or abuse.
4. Data Retention
- Connection logs and usage data are retained only as long as necessary to comply with legal or regulatory requirements.
- Personal data (such as phone numbers or emails) is kept securely and deleted once it is no longer needed for authentication, billing, or support.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encrypted data transmission where applicable.
- Secure storage of user data.
- Restricted access to authorized personnel only.
However, please note that no internet transmission is 100% secure, and users are responsible for ensuring their own devices are protected.
6. User Rights
As a user, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data (where applicable).
- Withdraw consent for optional data collection or communication.
To exercise these rights, contact us at: Email: promiseconcept@gmail.com • Phone: 055-795-8668
7. Acceptable Use
By using our hotspot, you agree not to:
- Engage in illegal or harmful online activities.
- Attempt to hack, bypass, or misuse the network.
- Spread malware, spam, or offensive content.
Violation of these terms may result in suspension or termination of your hotspot access.
8. Third-Party Links & Services
Our hotspot may provide access to third-party websites or apps. We are not responsible for the privacy practices of these external services. Please review their policies before use.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Users are encouraged to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
The Promise Concept Limited
Email: promiseconcept@gmail.com
Phone: 055-795-8668
Address: Opp Jiddah Mosque, Obeyeyie
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